I am the type of person who will call in with a ton of questions. If i forgot to ask something i will call back and keep going. Enrique got the burden of dealing with me, he was a great help too. Answered all my questions in a quick to the point manner. In my opinion he is the definition of excellent customer service. Specially if you can deal with my many inquiries, calls, show ups, and all the while maintaining a great attitude and a smile on their face.
Also i hate waiting but if it means waiting to speak to him directly, versus speaking to other technicians... i will wait.
Every business should have at the very least someone like him, if not multiple."
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